The Art of Conflict Management
The Altai branch of the Presidential Academy has initiated another group of mediators – specialists who are equipped with essential skills for effective conflict resolution.
As part of the advanced training program “Mediation. Basic Course,” students have already learned to hear and understand hidden information during conversations, build dialogues that facilitate mutual understanding, ask insightful questions, and explore conflicts without falling into misinterpretations. The curriculum includes practical components such as business games and trainings on preparing and conducting negotiations, and training mediations based on real-life scenarios.
Many students noted that they previously viewed themselves as proficient communicators. However, through this program, they have realized how much more they can hear, see, and notice in the interlocutor to engage meaningfully with others. These skills will enable them to make better decisions.
Acting Head of the Department of Psychology and Sociology of Management of the Altai branch of the Presidential Academy, Candidate of Social Sciences, certified mediator
